Fire and Security Service Operations Manager

https://www.fireandsecuritycareers.co.uk/job-search/4326-fire-and-security-service-operations-manager/manager-general/east-sussex/job2024-11-13 21:27:342024-12-10 Fire and Security Careers
Job Type Permanent
Location Redhill
Area East Sussex, UKSurrey, UKWest Sussex, UKKent, UK East Sussex UK Redhill
Job Titles Fire Detection - Service ManagerFire Detection - Manager (General)
Salary £60k - 70k per year
Start Date ASAP
Job Ref 2454
Job Views 33
Description

Operations Manager - Fire and Security - Service Management, Account Management and Improvement (Surrey, South London, Kent, Sussex preferred) - £60000 - £70000 + Bonus/ Commission  + Benefits

Required - FIRE ALARM AND ELECTRONIC SECURITY ,  Technical Account Manager/ Engineering Manager, Business Manager/ Branch Manager/ Service Manager, Operations Manager, Service Management = Operation Manager, KPI, SLA, leading team of Maintenance engineers

  • Location - Attend Surrey/ Sussex office 2-3 days a week, 2-3 days in South England visiting customers/ engineers
  • Benefits - c. £65000 (£60-70k) pa + Bonus + 33 days Holidays + progression opportunities + CarA or Car
  • Role - Manage 30+ staff (office Coordinators and Service engineers across South England
  • Person - Proactive, Tenacious, Professional, Can support Growth, Client Facing, Improver, Communicator, Service Delivery, Service manager, Operations Manager

FIRE AND SECURITY - OPERATION MANAGER/ SERVICE DELIVERY MANAGER/ CONTRACTS MANAGER/ REGIONAL SERVICE MANAGER OVERVIEW:

We are seeking a highly skilled Fire and Security SERVICE DELIVERY MANAGER or OPERATIONS MANAGER to oversee and manage the fire and security service engineer division. You as our Operations Manager or REGIONAL SERVICE MANAGER will be responsible for the efficient and effective delivery of fire and security services, ensuring compliance with industry standards, and optimizing operational processes. If you are an ideal candidate you will have a strong background in fire and security systems and possess excellent leadership and managerial skills of Maintenance Engineers and Service Delivery.  You will be out and about in the field meeting customers, in office ensuring staff are planned and meeting engineers to manage communication, and improve the SLA, KPI and service improvement so all team and customers happy.  A great role to account Manage, lead engineering team and improve.

JOB ROLE AREAS FOR OPERATION MANAGER/ SERVICE MANAGER (Fire and Security) - 

Leadership and Team Management:

 - Provide strong leadership and guidance to the fire and security team, fostering a positive work culture and motivating team members to achieve their goals.

 - Manage and supervise a team of technicians, installers, and support staff, ensuring optimal resource allocation and utilization.

 - Conduct regular performance evaluations, provide feedback, and identify training and development needs to enhance individual and team performance.

Planning, Service delivery and Customer SLA/ KPI achievement:

Improve the ability or team to deliver fire and security servicing for customers

- Monitor and evaluate operational performance, identify areas for improvement, and implement corrective measures to enhance productivity and customer satisfaction.

- Collaborate with other departments to streamline operations, optimize resource allocation, and drive continuous improvement initiatives.

Customer Relationship Management:

 - Collaborate with the sales and business development teams to identify opportunities for growth and expansion within the fire and security division.

 - Foster strong relationships with existing and potential clients, addressing their concerns and providing excellent customer service.

 - Act as a point of escalation for client issues, ensuring prompt resolution and maintaining high levels of customer satisfaction.

SKILLS

 - Proven experience in a similar role managing team of engineers, office staff and customers satisfaction for a fire Alarm and electronic security (Fire & security) service engineer provider in South East England (BAFE/ FIA/ NSI/ SSAIB etc) .

 - Strong leadership and managerial skills, with the ability to motivate and develop a team.

 - Exceptional communication and interpersonal skills, with the ability to build and maintain effective relationships with clients, engineers, office team and stakeholder

APPLY IF YOU HAVE MANAGED OPERATIONS or SERVICE ENGINEER TEAM FOR A FIRE AND SECURITY COMPANY

Apply now and let your skills shine in this exciting role. With a supportive and collaborative Director, development opportunities, and a diverse range of clients, this position offers the perfect platform for you to make a significant impact.

Join this growing Fire Detection, Fire Alarm, Fire and Security service engineering company, and be part of a company that values spark, wants personal growth, and rewards success.   Don't wait any longer - submit your application today (if you are in SOuth of South Of South East, UK and have the industry experience working for a FIA/ BAFE/ NSI company).  Apply Now if so!

Steve Eley - Fire and Security Careers (Eley Solutions Ltd) - Google us, Call us or send CV to apply

Fire & Security since 2001, and Fire and security Career Operates as Permanent Recruitment agency.  

 

Apply Later
Sign in
Register
Apply
Later
Similar Jobs
  • Fire Alarm Service Manager
    UK, East Midlands, Birmingham
    Manager (General)
    £55k per year

    Fire Alarm Systems Service Manager - West Midlands 

    Up to 55k + Can progress here and manage other Managers in future, be part of growth now and use your skills and ideas to lead a team of 20+ Engineers through administrators!  MUST have some BS5839, Fire alarm knowledge please

Social Media

LIKE/ Jobs on Facebook – FandScareers

FOLLOW for Careers – FireSecCareers

FOLLOW for new staff - FireSecCands

We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential
+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.
Yes
No

More Details